FAQ
Most frequent questions and answers.
- Click here to complete our mockup request form. One of our sales representatives will promptly reach out to you. You can also call our sales team directly at 954-800-0619 from 9 AM – 5 PM EST Monday – Friday.
- Please have logos and relevant artwork ready to attach when filling out the form.
- It generally takes 1-2 days to receive a mockup back; the more detailed you can be in the form, the better.
- Once you finalize the design, your account executive will email you an order approval link. This will require order approval, including art and sizing approval.
- When the order is approved and paid, your delivery lead-time begins.
- Dye Sublimation – New order minimum required is 12 units. If you need a reorder of the existing design later, the minimum reorder is just 6.
- Screen Printing – a minimum of 12 units required.
- Embroidery – a minimum of 6 units required.
- Please reach out to our sales team with special requests.
- Production time can vary slightly depending on timing and availability.
- Dye Sublimation: Typically production time is between 2-4 weeks.
- Screen Printing: 7-10 days.
- Embroidery: 7-10 days.
- Pre-payment is required to begin production on all orders.
- If your order total is under $3,000 we require full payment. If your total is above the $3,000 threshold, then we require a minimum 50% deposit to begin production with the balance due at shipping.
- We accept purchase orders from schools, government agencies, and business that have been authorized through our credit application process.
- We accept VISA, Mastercard, Discover, American Express, and Paypal upon request.
- Once you have approved your order and it goes into live production, it cannot be adjusted or cancelled.
- Additions or changes must be managed as a new separate order.
- Samples can be made available under special circumstances and must be a part of a confirmed order. Requests for samples are subject to manager approval and cost will be determined at the time of the request.
- We have an extensive offering of our custom “Spot” colors that are made available. We prefer to use these colors because the print the best and most vibrant.
- Click Here for a link to our color chart.
- If you are requesting a Pantone color match, we can accommodate in most circumstances but additional fees may be required.
- Please notify your graphic artist and sales representative if you require color matching services.
- YES! We have several different fabrics available so that you can choose the best option for your team.
- Click Here for a link to see our fabric styles.
- We utilize both FedEx, UPS, and USPS shipping options to offer flexibility so that we can get them on the quickest route to you!
- Reach out to your sales representative right away! Our primary goal is customer satisfaction and we will work to resolve the issue right away for you.
- We operate on a first-come, first-serve basis on the production line. That said, if you have a special request, let your sales representative know and we will do our best to accommodate your needs if possible. Rush fees will be applied.
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